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Process

How we work.

Six steps from first message to production agent. Every engagement is scoped, priced, and handed over the same way.

01

First message

Day 0

Send us a message or book a 30-minute call. Tell us what you are trying to automate. We do not need a brief, a slide deck, or a detailed spec. A paragraph is enough to start. We respond within 24 hours on weekdays.

02

Scope and pricing

Week 0

After one conversation, we send a 2-page scope document covering exact deliverables, timeline, pricing (setup fee plus monthly operating costs itemized: Claude tokens, voice minutes, telephony, vector storage, our retainer), human-in-the-loop checkpoints, and out-of-scope items. No scope document signed, no work started.

03

Build

Weeks 1 to 3

We build using Claude Code and Cursor on the Mastra or LangGraph orchestration stack with MCP integrations. You get access to a shared workspace where you can see progress. Standard build times: voice agent 5 to 7 days, WhatsApp support agent 7 to 10 days, RAG customer support 7 to 14 days, lead qualification 4 to 6 days, custom vertical agent 2 to 4 weeks. Langfuse observability is wired from day one.

04

Demo and acceptance

Week 3 to 4

We schedule a live demo with your team. You interact with the agent as a real user would. We document acceptance criteria before the session. If the agent does not pass, we iterate. We do not invoice the setup fee until you sign off. If we cannot deliver, you owe nothing.

05

Handover

Week 4

On sign-off, you receive: full codebase in a private GitHub repo, CLAUDE.md documenting the architecture, .cursor/rules/ files for your team, MCP server configs, a runbook covering prompts, intents, and failure handling, and Langfuse dashboard access. We train your team on the codebase if needed.

06

Retainer

Ongoing

Agents are not set-and-forget. Models update, prompt patterns drift, and buyer behavior shifts. The optional retainer covers monthly prompt audits, token budget monitoring, model updates, up to 5 hours of changes per month, and priority 4-hour response time. Retainer pricing: $499 to $8,000 per month depending on agent complexity. We recommend it.

What we will not build.

Being clear about this saves everyone time.

  • AI outbound agents that send emails without human review. We build AI SDR workflows with a human approval step on every email.

  • Healthcare diagnostic agents. We build the intake and scheduling layer only.

  • LinkedIn automation without approved APIs. We build with LinkedIn Sales Navigator and approved APIs only.

  • Financial advice agents. Agents that check loan eligibility or collect KYC documents are fine. Agents that give investment advice without licensed scope are not.

Ready to start?

Send a message or book a 30-minute call. No brief required.