Claude Skills: Customer Support Suite

Six production Claude Skills for customer support: ticket-triage, kb-answer-drafter, escalation-router, refund-policy-applier, sentiment-tagger, and csat-survey-writer. Together they cut first-response time from hours to seconds.

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What's included

ticket-triage, categorizes and prioritizes tickets
kb-answer-drafter, drafts replies grounded in your KB
escalation-router, picks the right human handler
refund-policy-applier, applies your policy to a request
sentiment-tagger, tags conversations by tone
csat-survey-writer, generates CSAT/NPS surveys

Rating (composite 24/25)

Demand

5/5
Future-proof

5/5
Speed

4/5
Margin

5/5
Differentiation

5/5

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