Customer Support Skills Suite
Six production Claude Skills for customer support teams. Triage incoming tickets, draft answers grounded in your knowledge base, route escalations, apply refund policy, tag sentiment, and write CSAT surveys. First-response time drops from hours to seconds while human judgment stays in the loop.
One-time
$79
₹6,500
- ✓ 6 production skills
- ✓ 4 platforms supported
- ✓ 30-day support included
- ✓ Commercial license
30-day refund if it does not work on your platform.
What is in this suite
6 skillsticket-triage
Reads a support ticket and classifies: severity (P1-P3), category, recommended action (auto-resolve / human / escalate).
kb-answer-drafter
Given a question and a KB URL, drafts an accurate answer with source citations.
escalation-router
Reads a conversation and writes a structured escalation handoff note for the next agent.
refund-policy-applier
Given a refund request + your policy doc, recommends approve/reject/partial with reasoning.
sentiment-tagger
Tags each message in a conversation with sentiment + urgency + key topic. Used for analytics.
csat-survey-writer
After a resolved ticket, drafts a 3-question CSAT survey tailored to the issue.
Where you can use it
Claude Code (terminal)
Install to your Claude Code session and activate with a /command or natural language trigger. Works in any repo.
npx skills add studiobuildit/support Cursor (IDE)
Add to your Cursor workspace. Skills auto-activate when you describe the task, no extra config needed.
Copy the SKILL.md file to .cursor/skills/ticket-triage/SKILL.md Gemini CLI
Compatible with Gemini CLI's agent mode. Place the SKILL.md in your Gemini skills directory.
gemini skills install studiobuildit/support Codex CLI
Works with OpenAI Codex CLI agent mode. Same SKILL.md format, same trigger system.
Paste SKILL.md into your Codex skills folder Every skill in every suite is cross-platform tested before release. If a skill behaves differently on one platform, we document it in the skill notes section.
Install in 60 seconds
npx skills add studiobuildit/support
Already have it? Update with: npx skills update studiobuildit/support
See it in action
Input
Triage this ticket: "My payment failed twice and my account is still locked. I have a demo with a client in 2 hours."
Output
Severity: P1. Urgency: Critical (time-sensitive client demo). Category: Billing + Account Access. Recommended action: HUMAN, escalate immediately to billing team with flagged urgency. Draft reply: "We've flagged your account as priority. Our team is looking at this now and will have you unblocked within 15 minutes..."
What you are paying for
- ✓ 6 production-grade skills
- ✓ Works on 4 platforms (Claude Code, Cursor, Gemini CLI, Codex CLI)
- ✓ One-command install + update
- ✓ 30-day Slack support included
- ✓ Lifetime access + free updates for 12 months
- ✓ Full folder structure: skills + scripts + docs + tests
- ✓ Commercial license, use across your team
30-day refund if it does not work on your platform.
Built for
SaaS support teams processing 50 to 500 tickets per day who need faster first responses without hiring more agents
D2C brands handling high volumes of refund and return requests
Agencies building AI-assisted support workflows for clients
FAQ
Which platforms do these skills work on? +
Every skill in every suite is tested on Claude Code (terminal), Cursor (IDE), Gemini CLI, and Codex CLI. Same SKILL.md format works across all four. If a skill behaves differently on one platform, we document it in the skill's notes file.
How do I install a suite? +
One command: `npx skills add studiobuildit/[suite-slug]`. The CLI pulls the skill files, places them in the correct directory for your platform, and confirms the install. Update anytime with `npx skills update studiobuildit/[suite-slug]`.
Do I need an Anthropic API key? +
No, skills run inside Claude Code or Cursor, which handle the model authentication. You only need whichever CLI tool you're already using. No extra API keys required.
What's included in the 30-day support? +
Slack channel access where you can ask questions about installation, usage, and customization. We typically respond within a few hours during business hours (IST). Bug fixes are included, if a skill produces wrong output on a specific platform, we fix it.
Can I use these across my whole team? +
Yes: the commercial license covers unlimited seats within your organization. Share the SKILL.md files, point everyone to the same install command, and everyone gets the same workflow.
What if it doesn't work on my platform? +
30-day refund, no questions asked. We've tested on all four supported platforms before release, but if something doesn't work in your specific setup, we either fix it or refund you.
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